Refund policy

Thank you for shopping at Fivemshop.com.

All products sold on our website are digital files delivered instantly after purchase. Because our items are downloadable and cannot be returned, our refund policy is designed to be clear, fair, and protective for both customers and creators.

After completing a purchase, your digital file(s) will be delivered automatically to the email address you provided at checkout.

Delivery is instant.

If you do not receive your download link within 10 minutes, please check your spam/junk folder.

If still missing, contact us immediately so we can resend it.

We maintain detailed download logs to verify delivery and file access.

You may request a refund within 48 hours of purchase only in the following cases:

1. Technical Issue
2. You did not receive your download and we are unable to provide a working file after troubleshooting.
3. Duplicate Purchase
4. You were accidentally charged twice for the same product.
5. Incorrect File Delivered
6. You received a file that is different from what you purchased.

In these cases, we will replace the file or issue a full refund to the original payment method.

Refunds will NOT be granted if:

You downloaded the product successfully.

You purchased the wrong product or changed your mind.

You expected a feature not listed in the product description.

You attempt to open a dispute without contacting support first.

Once a download link has been sent and a file has been accessed, the order is considered fulfilled.

If you experience any issue with your files, please contact us FIRST.
We can usually resolve download or compatibility problems quickly.

You can reach us through:

Email:support@fivemshop.com

Discord: https://www.discord.gg/qualitycar

Our support team aims to respond within 4 hours.

Once a refund is approved, it will be returned to your original payment method within 3–5 business days, depending on your bank or payment provider.